Returns and Refunds

Changing your mind about an eligible online purchase

A consumer generally has 14 days from receiving eligible goods to tell us clearly that they wish to withdraw from the online purchase. You do not need a reason. Email is one accepted way to give the clear statement and is not intended to restrict another valid withdrawal method available under applicable law.

1. Email info@boatsalesmalta.com before the 14-day period expires. Include your name, order number, the item and a clear statement that you wish to cancel.
2. Wait for the practical return address and instructions so the parcel reaches the correct team. Waiting for instructions does not limit your right to notify us within the 14-day period.
3. Send the goods back within 14 days after telling us. Pack them securely and keep proof of sending.

For a change-of-mind return, you normally pay the direct return cost unless we agree otherwise. For an item that cannot normally be returned by post, ask us about the method and likely cost before ordering or returning it.

Condition of returned goods

You may handle and inspect goods only as needed to establish their nature, characteristics and functioning, similar to what would be reasonable in a shop. Keep tags, instructions, accessories and packaging where practical. You may be responsible for reduced value caused by unnecessary or excessive handling.

Do not use watersports, safety, marine, electronic or wearable products beyond a reasonable inspection if you may return them. Contact us before use when sizing, compatibility, activation or installation is uncertain.

Items that may be excluded from change-of-mind cancellation

Legal exceptions can include clearly personalised goods, rapidly deteriorating goods, sealed goods not suitable for return for health or hygiene reasons once unsealed, and certain digital content or fully performed services supplied with the required consent. We apply an exception only where it is relevant and permitted by law.

Faulty, damaged, missing or incorrect goods

Email us promptly with the order number, a description of the issue and useful photos where possible. Do not arrange a paid return before we explain the appropriate method. If the goods are faulty, damaged on arrival, not as described or the wrong item was supplied, we will handle the return and remedy as required by applicable consumer law.

Available remedies depend on the circumstances and can include repair, replacement, a price reduction or refund. Your statutory rights for non-conforming goods remain unaffected.

Refund timing and method

For a valid withdrawal, we make the refund without undue delay and within the period required by law. We may wait until the goods are received or you provide evidence that they were sent back. The refund is made to the original payment method unless agreed otherwise.

Where required, the refund includes the least expensive standard outbound delivery option offered for the order. An optional premium or upgraded delivery cost is not normally refundable.